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page 4,325 10 O O UVR EP ERO VP L IE E W Agricultural Inputs Cultivation & Harvesting Animal Keeping Production Processing Transportation Logistics Centre Transportation Stores and Services Purchase Usage Disposal Lidl Ireland/Northern Ireland | Sustainability Progress Report 2018/19 WE HAVE DEVELOPED A POWERFUL PEOPLE POLICY AND HAVE INCORPORATED IT INTO OUR OVERALL BUSINESSSTRATEGY.OURPHILOSOPHYISTHATACOMMITTED,FULFILLED,HAPPYANDHEALTHY WORKFORCE MUST BE CULTIVATED, NURTURED AND, ABOVE ALL, RECOGNISED. Our people are central to our success. They look after our customers, drive our operations, support our communities and champion our proposition. They ensure our customers choose us first. As they support us, we support them. We have invested in strategic policies and measures which ensure our people are properly recognised, rewarded, and cared for. Without the commitment, motivation and collaboration of our employees we would not be where we are today. We invest in our people, because our people are central to our success. Living Wage In 2015 Lidl were the first nationwide retailer in Ireland and Northern Ireland to introduce the Living Wage for all entry level store and warehouse employees. 30-hour Contracts Like many retail businesses, a high proportion of our employees are on part-time contracts, approximately 70% in Ireland and Northern Ireland, for a variety of reasons from flexibility to operational requirements. In 2019, all our store and warehouse employees will be offered contracts with a minimum of 30 hours to facilitate employees’ changing needs. Operations and Processes 1% Resources and Agriculture Supply Chain and Processing Permanent Part of head count, with no predefined end date of employment. Fixed Term Part of head count, with a predefined end date of employment. Full Time Employees with a minimum of 39hrs stated in their contract. All full time contracts adhere to the Organisation of Working Time Act, 1997 for Ireland and The Working Time Regulations (Northern Ireland) 2016. Part-Time Employees with less than 39hr contracts. All full time contracts adhere to the Organisation of Working Time Act, 1997 for Ireland and The Working Time Regulations (Northern Ireland) 2016. Lidl does not and never has utilised any zero-hour contracts. In 2019 all customer assistants will be offered a minimum of 30hr contracts. * Total headcount as of financial year end 28.02.19 Customer and Society Total Number of Employees* 42% 58% Gender Ratio 99% Permanent Contract Type (Ireland) Total Number of Employees* 43% 57% Gender Ratio (Northern Ireland) 881 1% 99% 99% Permanent Permanent Contract Type Fixed Term Fixed Term